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Contents

  1. Trade Accounts
  2. Ordering, reviews and other website services
  3. Managing your account
  4. Newsletter subscription/unsubscribe
  5. Vouchers and promotions
  6. Jobs lists
  7. Ordering/availability/stock
  8. Recycling
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Trade Accounts

  1. I have a Trade Account – can I still order online?

    Yes, of course. We can replicate your trade terms online. When you register online for the first time, simply enter your Green Electrical account number (located in the top right hand corner of your invoice). When you shop online thereafter, just login to see your trade terms.

  2. Can I apply for a Green Electrical Trade Account?

    You can apply for a Green Electrical Trade Account online. For more information, please apply for a Green Electrical Trade Account online. For more information, please contact us.

  3. I want to place an order – can I phone it through?

    Yes, simply call any of our branches. 

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Ordering, reviews and other website services

  1. How do I create a Fast Order?

    There are three simple steps to fast ordering:

    1. Browse the catalogue online.
    2. Select the products you wish to order
    3. Click ‘confirm’ to go to your basket and proceed to checkout.
  2. How do I write a review?

    1. Please send an email to: info@gems-electrical.com Locate the product you wish to review and go to its own details page.
    2. Click the reviews tab.
    3. Click ‘Review this product’.
    4. You will need to log in before you can review your chosen product.

    Please note that reviews do not appear instantly, we check all reviews before they go onto the web site to eliminate spam, marketing and inappropriate language.

  3. How do I get technical help with a product?

    If you are requiring technical help, please contact any of our branches.

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Managing your account

  1. Can I obtain a copy of my invoice/receipt?

    Invoices/Receipts will be posted out separately to your order, they will be sent to your billing address. If you require an additional copy please call a branch.

  2. How do I change my contact details?

    Please click on ‘My Account’ from any page on the site, once logged in you can change your details on the ‘My Details’ tab.

    If you are an account customer and wish to change details, please contact us.

  3. How do I change my password?

    Click on ‘My Account’ from any page on the site. You are able to change your password once logged into your ‘My Details’ tab.

  4. How do I change my email address?

    If you wish to change your email address, this can be done in the ‘My Account’ area of the site under the ‘My Details’ tab.

    Once your email address has been changed you will receive a confirmation email to your new email address and your original email address. This is to protect your security in the event of fraudulent behaviour.

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Newsletter subscription / unsubscription

  1. Unsubscribe from our newsletters & contact list

    If you would like to opt–out from receiving newsletters and other communications from Neweys Online, then you can do so during registration.

    Alternatively, after you have registered, you can opt–out by clicking on ‘My Account’ from any page. On the ‘my details’ tab, you have the option to edit your communications preferences and opt–out of our mailings.

    There is also an option to click unsubscribe directly from your newsletter.

    For more information, please contact us.

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Ordering/availability/stock

  1. After my order is placed will I get updates on its progress?

    Yes, we will email you when the status of any part of your order changes, keeping you fully informed of each item’s progress. Please note that your order may arrive as one or more consignments.

  2. Why haven’t I received email confirmation of my order?

    All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact us.

  3. What is Green Electrical Wholesalers Online guided navigation?

    In the left hand column of your homepage, results are shown in product sections. Choose the section that contains the type of product you are looking for. From there, you can click to see only those products that have the features you require.

  4. Why can’t I find the product I’m looking for?

    Our website only holds a selection of the products we are able to source and supply, if something you are looking for doesn’t appear on our site, it doesn’t mean we are unable to locate the stock for you. If you are still experiencing problems, please call one of our branches. 

  5. Large orders

    If you are planning a large project please contact one of our branches who will look at a competitive quote for you. 

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Recycling

  1. Does Green Electrical recycle old electrical items?

    Green Electrical is professionally qualified and registered to help customers comply with the WEEE Regulations and has made a commitment to do so.

  2. Where do I take my recyclable items?

    Green Electrical offers customers a free–of–charge* recycling service for WEEE products and lamps at selected branches.

    Simply return your waste WEEE products and lamps to your local Green Electrical branch, where we will organise their recycling and issue you will with all relevant statutory paperwork.

    To prevent harm to Green Electrical staff, please do not return any products that are inherently hazardous, such as damaged products with exposed parts or sharp edges.

    *A small charge may be made to cover the production of statutory paperwork, but no payment is required to recycle products covered by the WEEE Regulations.

    Lamps & Tubes Direct Recycling Service

    Green Electrical offers customers a free–of–charge uplift service for the recycling of lamps and tubes from their own site, subject to contract**.

    The range of container options includes bins, boxes, skips and pallets. Green Electrical will arrange for these containers to be installed on your site.

    WEEE Products Direct Recycling Services

    Green Electrical offers a competitively priced direct recycling service for all general WEEE products.

    Simply purchase or rent your WEEE containers from Green Electrical.

    For more information please visit our services page.

    Any of our Green Electrical branches will be able to discuss the service in greater depth and its availability in your area.